Refund policy

Refund & Returns Policy

We want you to be happy with your purchase. If you change your mind about an online purchase, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

Change-of-mind returns

If you cancel your purchase, you should notify us within 14 days of receiving your goods. You then have a further 14 days to return the goods to us.

Items should be returned in a suitable condition and with reasonable care taken while they are in your possession. Where permitted by law, we may make a deduction from a refund if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality.

Unless the item is faulty, damaged, incorrect, or otherwise covered by your statutory rights, you are generally responsible for the cost of returning an item when you change your mind.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or is not the item you ordered, please contact us as soon as possible at binxyboyltd@gmail.com with your order details and, where appropriate, photographs of the issue.

We will work with you to resolve the problem in accordance with your statutory consumer rights.

Refunds

Where you are entitled to a refund, we will normally refund the payment method used for the original purchase.

Where required by law, refunds will include the applicable standard delivery charge. We may wait until the goods have been returned or you have provided evidence that they have been sent back, where permitted by law.

Exceptions

Certain goods may be excluded from cancellation rights where permitted by UK consumer law, including certain personalised items or sealed goods that are not suitable for return for health or hygiene reasons once unsealed.